Unified Communications as a Service (UCaaS)
Unify Voice, Video, and Messaging with UCaaS
One Platform for Voice, Video, Messaging, and,Customer Support
UCaaS from Unified Voice brings your team’s voice calls, video meetings, chat, and file sharing into a single cloud platform, and extends into full omnichannel customer support when paired with Contact Center Automation. No more juggling separate tools for internal collaboration and customer-facing communication. Since 2012, 5,000+ Indian businesses have consolidated onto Unified Voice’s UCaaS platform.
Why Businesses Choose UCaaS
Eliminate platform silos by combining voice, video, and messaging into one system
Enable hybrid and remote teams to connect from any device
Improve internal collaboration and response times
Pay-as-you-go pricing that scales with your team
UCaaS Pricing
UCaaS plans start at ₹1,500/month per user for core voice, video, and messaging. Businesses adding omnichannel contact center capabilities (chat, email, and voice in one queue) should see Contact Center Automation pricing, which layers on top of a UCaaS foundation.
₹1,500/month
Cloud Calling Included
Video Conferencing Included
Business Messagin Included
Team Collaboration Included
Cloud Calling
Video Conferencing
Business Messaging
Team Collaboration
Included
Included
Included
Included
UCaaS as the Foundation for Omnichannel Support
For customer-facing teams, UCaaS isn’t just internal collaboration, it’s the infrastructure that makes omnichannel support possible. Because voice, video, and messaging already run on one platform, adding Contact Center Automation lets your support team handle a customer’s call, chat, and email in one queue, with full context carried across channels instead of starting over each time a customer switches how they reach you.
Key Features
- HD voice and video conferencing
- Real-time messaging and team channels
- File sharing and co-editing tools
- Calendar and email integrations
- Web and mobile access across devices
- Unified contact, presence, and communication management
Who UCaaS Is For
- Distributed teams and remote-first businesses
- Contact centers and customer support teams running omnichannel operations
- Customer-facing professionals who need instant access across channels
- Project-based teams needing centralized collaboration
Security and Reliability
- Encrypted communications
- Guaranteed uptime with SLAs
- Regular software updates and cloud failover
- Centralized user management
- Enterprise-grade data protection and secure access controls
- Scalable and reliable cloud infrastructure
Frequently Asked Questions
UCaaS (Unified Communications as a Service) combines voice calling, video conferencing, messaging, and collaboration tools into one cloud-hosted platform, replacing multiple separate systems with a single subscription.
Standard VoIP covers phone calls. UCaaS adds video meetings, team messaging, file sharing, and calendar integration on top, a full communication suite rather than calling alone.
Yes. UCaaS provides the underlying platform, and pairing it with Contact Center Automation lets support teams manage calls, chat, and email in a single omnichannel queue with shared customer context.
Plans start at ₹1,500/month per user for core voice, video, and messaging. Omnichannel contact center features are priced separately, layered on top.
Yes. It's built for distributed and hybrid teams, accessible from web and mobile with no dependency on office hardware.
Yes. Communications are encrypted, with centralized user management and SLA-backed uptime guarantees suitable for BFSI and healthcare clients.