No, there is no such rules and you can record the business calls for the improvement of the service you are providing.
It will give you a complete control over the phone system and helps to build a more efficient customer support system in the organization. Call forwarding will also provide increased availability, mobility, and accessibility for businesses.
Here are some of the benefits of switching to unified communication.
Higher reliability & scalability
The virtual difference service from the Unified Voice will help in holding up the company’s image. The virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. But a normal receptionist will just transfer the calls.
Toll-free numbers from Unified Voice help businesses to improve the brand awareness, increase the lead generation, and enhance customer experience.
You can download the Application from the Apple App store or from the Play Store and experience the services.