By reading into the collected Analytics data, you can gain insights into the quality of your calls and the speed of troubleshooting employed in your company. You can get to know what a real customer sounds like and can make changes that will make them happier.
With Analytics, you can also see your Voice Quality Metrics to inspect if your calls are fine-tuned and crystal clear. You can also report signalling errors in the VoIP Protocols. Analytics provides you a complete vision into the network and can be very useful in providing end-to-end Data Management for Managers and Frontline Support. You can also use Analytics to set up an automatic alarm if your call quality degrades below the set threshold.
Analytics offers you a number advantages, the most obvious being an improved customer service. You can know your employee performance and your overall sales comings in one click from any device. You will have complete access to the strengths and weaknesses of your team at your fingertips to enhance your overall efficiency.