Privacy Policy - Unified Voice India

Unified Voice Communication (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, VoIP solutions, and mobile applications (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Description of Services

We may collect the following types of information:

a) Personal Information

Name, email address, phone number, billing address, and payment details.
Account credentials and authentication details.

b) Communication Data

Call logs, VoIP usage records, contact lists (only with your permission), and related metadata.
Messages, voicemails, or call recordings if applicable (subject to your consent).

c) Device & Technical Data

Device identifiers, IP address, operating system, browser type, mobile network information, and app usage statistics.

d) Location Data

Approximate or precise location when enabled in the mobile app (e.g., for call routing or emergency services).

2. How We Use Your Information

We use the information collected to:

Provide and improve our VoIP services and mobile app.
Authenticate users and manage accounts.
Process payments and prevent fraud.
Ensure call quality, reliability, and security.
Provide customer support and respond to inquiries.
Send important service updates, notifications, or promotional content (with your consent).
Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. However, we may share your data in the following circumstances:

Service Providers: With trusted vendors and partners who assist in delivering our Services (e.g., payment processors, hosting providers).
Legal Compliance: When required by law, regulation, or government request.
Business Transfers: In case of merger, acquisition, or sale of company assets.
With Your Consent: When you explicitly authorize sharing (e.g., integration with third-party apps).

4. Data Security

We implement industry-standard technical, organizational, and administrative measures to safeguard your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection of your information.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call records and communication logs are stored based on legal/regulatory obligations and internal business needs.

Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have rights such as:

Accessing, correcting, or deleting your data.
Restricting or objecting to processing.
Withdrawing consent at any time.
Requesting data portability.

To exercise your rights, contact us at sales@unifiedvoice.in

7. Mobile App Permissions

The Unified Voice Communication mobile app may request access to:

Contacts: To help you connect with people in your address book (with consent).
Microphone & Camera: To enable calls and video conferencing.
Storage: To save and access voicemails, call recordings, or shared files.
Location: For emergency call routing or location-based services.

You may manage permissions through your device settings.

8. Cookies & Tracking

Our website and mobile app may use cookies, analytics tools, and similar technologies to improve user experience, measure performance, and provide relevant content. You can manage or disable cookies in your browser settings.

9. Children’s Privacy

Our Services are not intended for children under 16 (or the age required by local law). We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.

10. International Data Transfers

As a global service provider, your information may be transferred and stored on servers outside your home country. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website/app, and significant changes will be communicated directly to you.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: sales@unifiedvoice.in

Phone Number: +91 44 4611 5353

Address: 5th Floor, C, SKCL Prime, 46-A, Cipet Rd, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai - 600032