Cookie Policy

At Unified Voice Communication (“we,” “our,” or “us”), we believe in being clear and open about how we collect and use data related to you. This Cookie Policy applies to our website (unifiedvoice.in), our VoIP platforms, mobile applications, and related services (collectively, the “Services”).

By continuing to visit or use our Services, you are agreeing to the use of cookies and similar technologies for the purposes described in this policy.

1. What are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other devices when you visit a website or use an app. They are widely used by website owners to make their websites work, or work more efficiently, as well as to provide reporting information and personalized experiences.

2. How We Use Cookies

We use cookies to understand how you interact with our Services, to keep you signed in, to understand your usage patterns, and to provide a secure and personalized experience.

The cookies we use fall into the following categories:

Strictly Necessary Cookies: These cookies are essential for you to browse our website and use its features, such as accessing secure areas (e.g., logging into your VoIP portal or billing dashboard). Without these cookies, the services you have asked for cannot be provided.
Performance and Analytics Cookies: These cookies collect information about how you use our website, for instance, which pages you go to most often, and if you get error messages from certain pages. We use tools like Google Analytics to help us understand website traffic and improve our platform’s performance. These cookies do not collect information that individually identifies you.
Functionality Cookies: These allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, remembering your preferences for your next visit.
Targeting or Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your business interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

3. Session vs. Persistent Cookies

Session Cookies: These are temporary cookies that expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions such as managing active VoIP calls or sessions.
Persistent Cookies: These usually have an expiration date and remain in your browser until they expire, or until you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers.

4. Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. For example:

Analytics Providers: We use third-party analytics (like Google Analytics) to track and measure usage of this site so that we can continue to produce engaging content and improve our VoIP service offerings.
Customer Support: We may use third-party chat widgets or support ticketing systems that use cookies to maintain your chat session history.
Marketing Partners: We may partner with third-party ad networks to manage our advertising on other sites. Our ad network partners use cookies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests.

5. How to Control and Manage Cookies

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies.

Browser Settings: If you choose to reject cookies, you may still use our website, but your access to some functionality and areas of our website (such as the customer portal) may be restricted or may not function properly. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.
Opt-Out Links: You can opt-out of third-party analytics using specific opt-out tools (e.g., Google Analytics Opt-out Browser Add-on).

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this policy indicates when it was last updated.