+914446115353

sales@unifiedvoice.in

Contact Center Automation

Automate Your Contact Center for Efficiency and Scale

Automate Your Contact Center for Efficiency and Scale

Unified Voice’s Contact Center Automation platform streamlines support workflows and improves agent productivity through AI-driven routing, self-service tools, and real-time analytics.

Key Advantages

Lower wait times through intelligent routing
Reduce operational costs with automation
Scale customer support without increasing headcount
Deliver consistent experiences across voice, chat, and messaging
Automated Contact Center Solutions for Business Efficiency and Scalability

Automation Tools

Real-time transcription and speech-to-text with Unified AI solutions
AI-powered IVR and virtual agents
Sentiment and intent detection with Unified AI for smarter communication
Self-service portals and chatbots
Real-time transcription and speech-to-text with Unified AI solutions
Intelligent call routing based on intent and priority
Call scoring and automated summaries with Unified AI solutions
Automated follow-ups and escalations

Real-Time Management

Unified AI solutions for automotive industry
Live dashboards and SLA tracking
Virtual Backgrounds Feature Video Conferencing for Businesses
Call queue optimization
Reduce manual QA effort with automation using Unified AI call intelligence
Agent performance insights and alerts

Seamless Integrations

Real-time transcription and speech-to-text with Unified AI solutions
CRM systems for ticketing and history
Sentiment and intent detection with Unified AI for smarter communication
Knowledge base for contextual support
Call scoring and automated summaries with Unified AI solutions
Analytics platforms for reporting

Industries Served