+914446115353

sales@unifiedvoice.in

Contact Center Automation

Automate Your Contact Center for Efficiency and Scale

Automate Your Contact Center for Efficiency and Scale

Unified Voice’s Contact Center Automation platform streamlines support workflows and improves agent productivity through AI-driven routing, self-service tools, and real-time analytics.

Key Advantages

Lower wait times through intelligent routing
Reduce operational costs with automation
Scale customer support without increasing headcount
Deliver consistent experiences across voice, chat, and messaging

Automation Tools

AI-powered IVR and virtual agents
Self-service portals and chatbots
Intelligent call routing based on intent and priority
Automated follow-ups and escalations

Real-Time Management

Live dashboards and SLA tracking
Call queue optimization
Agent performance insights and alerts

Seamless Integrations

CRM systems for ticketing and history
Knowledge base for contextual support
Analytics platforms for reporting

Industries Served